Refund policy

Return and Refund Policy

Effective Date: 24.05.2024

1. Refund Eligibility

We strive to provide the best quality seafood. If you are not satisfied with your purchase due to damage, spoilage, or an incorrect item, you may be eligible for a refund.

2. Time Frame for Refund Requests

Refund requests must be submitted within 12 hours of delivery in case of fresh seafood and within 24 hours in case of dry seafood. We cannot process refund requests made after this period. 

3. How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: meenboymadurai@gmail.com
• Phone: +91-63805 49745
  

Please include your order number, a description of the issue, and photos of the damaged or incorrect item.

4. Refund Methods

Approved refunds will be issued in one of the following ways:

• Credit to the original payment method
• Store Credit
• Replacement order

Please allow 3-5 business days for the refund to be processed. 

5. Return

In the case of a damaged or incorrect item, we will arrange for a replacement within the same day subject to availability of stock with us. The damaged/spoiled product will be collected from you at the time of the delivery of the same.

If in case the product in question is not available with us, we will deliver the product on the following delivery day. 

6. Special Circumstances

In the event of delivery delays due to weather or other uncontrollable factors, we will work with you to ensure a satisfactory resolution.

7. Contact Us

If you have any questions or need assistance, please contact our customer support team:

• Email: meenboymadurai@gmail.com
• Phone: +91-63805 49745
  

8. Changes to This Refund Policy

We may update this Refund Policy from time to time.